Before contacting us, you might be able to get your answers from our frequently asked questions below:

  1. Shipping
  2. Product & Wholesales
  3. Order & Payment
  4. Cancellation & Refund
  5. Others


  1. What is the average Shipping Times for order?
    • Mina Natures is usually delivers orders withing 7-14 working days upon payment completion and while stocks available.

Products & Wholesales

  1. Do you provide a wholesale?
    • Yes, we do!!! Please contact our sales personnel for wholesales request. Contact Sales here.

Order & Payment

  1. How do I make payment?
    • Well, you can pay via Paypal, American Express, Master or Visa Credit Card, online transfer or cash. Please refer to How To Buy for details.
  2. How do I place order?
    • Once you registered, you can just browse our products and add it into your shopping cart and proceed to check out after that. Please refer to How To Buy for details.

Cancellation & Refund

  1. Can I cancel order?
    • Yes, you may cancel your order before the payment is made or we will automatically cancel the order if there is no payment made after 2 weeks the order is placed.
  2. I made payment and I want to cancel order now, can I get the refund back?
    • At this moment, there is only refund while product is out of stock. For more details please refer to out Refund & Return page.


  1. How can I know more about Mina Natures?
  2. Is Mina Nature a reliable online store?
    • Yes!! Mina Natures is a reliable online store. Feel free to visit our Facebook Page.

Please do not hesitate to contact us if you can not get your problem solve here. Contact Us.